JOIN US

Yes! Our members get discounts on upcoming events and on treatments with our resident holistic therapists. All new members receive a goody bag upon signing up with treats and discounts within. You’ll also receive priority support from our dedicated member support team, who will also check in with you regularly and reach out if we havent seen you for a while. All members are welcome to join our members facebook group where you will be the first to know about new events being launched and you’ll also find some free online classes too.

You can book a yoga or pilates class for 1 credit, and an aerial class for 2 credits. You can also book into some of our events using your credits - usually 2 credits.

Your membership will renew on the anniversary of you signing up - if you sign up on 15th Sept, your membership will renew on 15th Oct. That will be the date that you are charged again, and your credits will refresh on that date. This date will change if you freeze your membership at any point.

Your credits need to be used before your membership renews, which is on the anniversary of you signing up - if you sign up on 15th Sept, your membership will renew on 15th Oct. Unused credits cannot be carried over, however if you need to, you can pause your membership.

Yes! you can pause / freeze your membership by letting our team know. If you are on holiday, or unwell, or otherwise unable to attend, just email our membership support team and they will help you freeze your membership. You’d need to give them a few days notice to ensure they can freeze it by the date that you want. You’ll also need to give them a date for when they need to unfreeze the membership. For example, if your normal membership renewal date is 10th of the month, and you were away for 10 days, your membership would be frozen while you are away, which means you couldn’t use any of your credits during those 10 days, and that would push your next renewal back by 10 days, so in this case to the 20th of the month, giving you an extra 10 days to use your credits.

Classes cancelled with more than 24 hours notice will be recredited to your account. Classes cancelled less than 24 hours before the start time will not be recredited. We lock the door at the start of class, so if you are late you won’t be able to join, and this will be treated as a late cancel.

If you need to join a waitlist for a class, you will be automatically added to the class if a space comes up until one hour before the class starts. If you can no longer attend the class, you’ll need to remove yourself from the waitlist. If you are still keen to come, it’s always worth having a look less than an hour before class to see if a spot has come up since the cut off.

We use a booking provider called “Momence”. You can either manage your bookings through the momence web page or through the momence app. From there you’ll be able to make bookings, cancel bookings, view your position in the waitlist, check how many credits you have left and view your renewal date.

Once you are out of your minimum term, you can email us to cancel your membership, we’ll need 7 days notice to stop your next payment coming out.